I love Saucony..I always have. I tried on my first pair about 6 years ago and have never purchased another pair of running/walking/exercising shoes since then. So you can imagine my disappointment when each pair I purchased started falling apart sooner than the last. However, within a day of complaining to the company–I recieved a message on Twitter from the company with an apology and a code to help me purchase a new pair to replace my falling apart pair.
I just wanted to say a huge THANK YOU to Saucony. You’ve shown me that you really do care about your customers and I’m a lifer. 🙂