Saucony– an I love you post.

I recently tweeted (twittered?) about my trials with my Saucony Grid Excursion TR5 shoes— namely the rubber guard on the toe falling off and the insole coming unglued — see pictorial evidence below:

 


I love Saucony..I always have. I tried on my first pair about 6 years ago and have never purchased another pair of running/walking/exercising shoes since then. So you can imagine my disappointment when each pair I purchased started falling apart sooner than the last. However, within a day of complaining to the company–I recieved a message on Twitter from the company with an apology and a code to help me purchase a new pair to replace my falling apart pair.

 

I just wanted to say a huge THANK YOU to Saucony. You’ve shown me that you really do care about your customers and I’m a lifer. 🙂

 

 

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One thought on “Saucony– an I love you post.

  1. i think we have the same shoes:~) i too have been a fan of saucony since my first pair – maybe 8 or 9yrs ago. i have hard to fit feet, as they are wide through the ball of my foot & that’s it, & i have a little bit high arch. i usually have to go up a size to get the width right, & end up too lose in the heel. of course if i do find a wide width i end up with lose heels, too. boo! saucony are the only shoes i’ve found that fit my foot right without need to add insoles etc to get the fit right. yay!

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